You can request refund from September 3 20h00 until September 13 20h00 and you do not have to pay any admin fee. Once the refund period has ended you will receive your refund within 10 days.
Free coins (won with contests or extra coins in packages that we sell in our ticket shop) are not refundable. You need at least 1 coin to request refund.
To request refund please fill in the code highlighted in yellow on the image below.
If you have questions about refund don't hesitate and send us an email firstname.lastname@example.org.
All lost and found items will be gathered at the entrance of the festival at our Lost & Found booth. After the festival, all items are brought to the local police station: